A woman is sent to economy class after her business class seat broken. An agent promised her money, but it never came through ...

Find out if a meticulous paper trail and a battle with her credit card company are enough to force the airline to correct its ...

I'm an American Airlines frequent flyer, and I recently booked an award ticket with Japan Airlines, an American partner, from New Delhi to Haneda, Japan, and on to San Francisco. A couple of days ...

When Laura MacLennan’s business class seat broke, she was sent to economy class. An American Airlines agent promised a refund and $500 in compensation, but it never came through. Can she recover the ...

My wife and I booked tickets earlier this year to fly from Boston to Budapest on American Airlines and British Airways, an American Airlines partner. We made the reservations through our travel agent.

Nathan Ciurzynski’s flight from Tampa to San Diego is canceled because of a hurricane. When he asks American Airlines for a refund, it offers a flight credit instead. Can he get his money back? Q. I ...

DEAR TRAVEL TROUBLESHOOTER: I’m an American Airlines frequent flier, and I recently booked an award ticket with Japan Airlines, an American partner. The flight was from New Delhi to Haneda Airport, ...

Airlines aren't always on the hook when your flight is canceled or delayed. Before you ask for compensation, ask these two ...

The record-breaking government shutdown may be poised to end, but air travelers are still feeling the pain. Ongoing mandated flight cancellations and less-than-ideal seasonal weather in parts of the ...

This sky-high charge was hardly fare. A traveling mom says American Airlines bilked her out of more than $3000 following a ticketing error — and initially refused ...

The reports from Statistics Canada released every month show that the number of Canadians coming home from trips to the U.S.

Q: I’m an American Airlines frequent flier, and I recently booked an award ticket with Japan Airlines, an American partner. The flight was from New Delhi to Haneda Airport, then on to San Francisco. A ...