Any time an organization looks to make changes using process improvement methodologies, it often meets heavy internal resistance from the “doers.” These individuals are responsible for instituting ...

A new post on Harvard Business Review‘s blog by a team from Boston-based Brigham and Women’s Hospital sheds light on how the hospital “pulled the Andon Cord” — altered all administrative levels to the ...

Quality Improvement (QI) projects require a series of distinct steps and timely data collection that will allow clinics to see if changes are yielding results, a consultant told attendees at a ...

You probably don't believe any disaster will ever happen to your business. That's called "denial", or the "it won't happen to me" syndrome. This has been proven many times to be a very poor business ...