Opinions expressed by Entrepreneur contributors are their own. According to scholars’ research, customers possess tangible and intangible assets such as apprehensive networks, persuasion tactics, ...

The other day I was asked to lead a committee that would assess and make recommendations for the mentoring program in my department. I was a bit surprised, since I had no idea such a mentoring program ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...

Scholastic esports is rapidly growing, and many schools are starting to incorporate esports programs into their curriculum. The benefits of esports make a compelling case for creating a program: ...