Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. This week I, and many of the Moor Insights & Strategy team, ...

The big picture: Anyone who's been following IT trends for the last few years has come across the "as a service" moniker. Originally introduced as a radical new way to sell business software (SaaS) in ...

Dell Technologies on Tuesday announced it's updating its cloud data protection portfolio with a new backup service, as well as expanded services for Google Cloud and AWS customers. First, the Dell EMC ...

Dell moved product support for business accounts from India back to the U.S. It seems some customers were not happy with the prior arrangement. Dell can assemble and ship a new computer for a customer ...

Combining Dell’s hardware, software, services and ecosystem with AMD’s advanced CPUs and GPUs, CSPs can build a future-ready ...

In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

Technology giant Dell notified customers on Thursday that it experienced a data breach involving customers’ names and physical addresses. Dell wrote that the information accessed in the breach ...

F12 brings up a boot menu on most modern Dell systems. That allows you to select CD-ROM as a boot target, usually eliminating the need to set it permanently in BIOS.<BR><BR>BIOS should show CPU ...

If you’ve purchased anything from Dell in the past seven years, it’s likely that the Dark Web now knows as well. Dell is confirming a data breach that reportedly covers “49 million customer records,” ...

Forbes contributors publish independent expert analyses and insights. Davey Winder is a veteran cybersecurity writer, hacker and analyst. An emailed data breach notification from Dell arrived in my ...