After having done a procedure multiple times, it may become completely routine, but having documentation can help when you have staff turnover or are away from that task for a length of time.

Do you remember the PPP framework of people, products, and processes? There are many thoughts about the order of importance of these, but none can exist without the other. Arguably, “people” and ...

Over the past 10 years, I have been creating processes and developing systems for almost everything that I do within my business. They say every business should begin with a plan, but more ...

Flowchart vs. process map, what do you choose to use? When it comes to mapping out a project, you’ve got several choices on how to visualize them. If you’ve had trouble deciding on a format for your ...

When entrepreneurs think about growth, most focus on acquiring new customers, including chasing fresh leads, launching ...