As a first-time founder, it took me a while to answer questions like: what do I communicate and to which team members?; how often should we have management meetings?; when do we refresh our one-year ...

Engineer and management consultant W. Edwards Deming is often credited as saying, "If you can’t describe what you are doing as a process, you don’t know what you’re doing." My client, Danaher, is a ...

These issues crop up in rapidly growing businesses. Staff members may have been over-promoted or be working in roles where they don’t perform at their best. If there aren’t clearly documented methods, ...