According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

A customer experience journey map, or customer experience map, illustrates all of the touchpoints a customer has with a brand as they weave through the marketing funnel across all of the brand’s ...

Collision repair’s future “will be decided by who connects the deepest,” he wrote in one post. “Efficiency and AI are powerful … but human connection, elevated soft skills — listening with empathy, ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Cowritten by Kelsey Schultz and Tchiki Davis. Mind mapping is a technique through which you develop and visually organize thoughts, ideas, and information. This technique involves identifying a ...

AMBART LAW's Maria Cannon writes data mapping is a smart choice for any organization looking to maximize efficiency, reduce ...

Opinions expressed by Entrepreneur contributors are their own. Inclusivity is an important part of any healthy company culture. It’s one of the key ingredients that ensures your employees are ...