When Oracle set out to create a fast, simple way for companies to buy its cloud services, it did so by first focusing on the success of the customer and then transforming its internal operations to ...

Gogo deployed the Oracle Service cloud to build on its position as the leading in-flight connectivity and entertainment provider, and to differentiate itself through a superior customer experience.

A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

With more organizations than ever now looking at service and support to both minimize costs and boost revenues, the size and nature of the IT investments being made in this area are changing ...

Thousands of attendees will get some of the latest developments in sales, marketing, and customer relationship management at Salesforce.com ’s Dreamforce conference in San Francisco this week. I have ...

Oracle has released an update to its Oracle Service Cloud that adds new tools to give companies more insight about their customers. Customer service staff who get the update will now see an online ...

The Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and service providers offering unique business solutions, including ones that extend Oracle ...

Oracle said this week that it's building a cloud service to host many of its key software products, including Java, database, middleware and CRM. As if anticipating concerns that the aptly named ...

Oracle on Wednesday announced the launch of the new Oracle Cloud Infrastructure Data Science Service, a native service on Oracle Cloud Infrastructure (OCI) that's designed to let teams of data ...