There is no dearth of chat apps out there. From WhatsApp to Viber to Skype, you can’t walk a mile in Palo Alto without tripping over an emoji. That said, ChatCenter, a new service from TechCrunch ...

The financial services data company Markit has launched a messaging network, and eight large banks are among its first clients. The new chat system, Markit Collaboration Services, is a so-called open ...

Customer service chat is a staple of most online retailers. Rather than pulling up a phone app, figuring out what number to dial, and waiting on hold for hours, the response time of a chat system is ...