Any PC gamer out there will be able to tell you that there are three truths in life: we're all going to die, we all need to pay taxes, and we all know how awful Steam's customer support is. Steam's ...

At the start of 2015, Valve told me Steam’s crappy customer service would be a big focus for them this year. It’s still terrible. Here’s what happened. During a recent interview with Valve business ...

With regular sales on its entire library of games and huge widespread platform for communities and gamers, Steam is seen as the leading ecosystem for PC gaming. But the trade-off lies in Steam's ...

In a latest interview with video games news website Kotaku, Valve business development authority Erik Johnson talked about the terrible customer service of Steam and what Valve is doing to improve it.

It may be an immensely popular platform, but Steam's terrible customer service is the stuff of legend. It's something Valve has acknowledged in the past, and says it is constantly looking at ways to ...

While Steam has grown to one of the largest digital games platform and storefront, the customer service has been pretty dismal. Earlier this year, Valve received an F from the BBB (Better Business ...

We may earn a commission from links on this page. For years, Valve has faced heavy criticism over lackluster customer service efforts. On the upside, they’ve confessed that they need to improve, and ...

Steam has a pretty poor reputation for customer support, and Valve wants to do something about it. The Steam community is full of horror stories of poor experiences with customer support - the ...

Last week, Steam’s customer review system saw huge changes in which users’ opinions it prioritizes. Yesterday, in a news post on the storefront, Valve announced it was making another revision in ...

Valve co-founder Gabe Newell just sent a message to users of the company’s Steam video-game platform disclosing that online intruders gained access to a Steam database containing customer data, ...

More pressure continues on Bethesda and Arkane Studios as Redfall's negative reception from players and critics strengthens. Redfall suffers from various technical issues and lackluster features, ...

One of the big trends in video games over the past couple of years has been the concept of “games as a service.” Under this sales model, a customer doesn’t simply buy a game once. Instead, the game ...