Microsoft Excel is designed to organize and interpret small and large amounts of data. Building a curved graph in Excel based on X and Y data points is fairly simple. You begin by adding the data ...

Cowritten by Kelsey Schultz and Tchiki Davis. Mind mapping is a technique through which you develop and visually organize thoughts, ideas, and information. This technique involves identifying a ...

Customer journey mapping is all the rage these days, but this oft-used tool for customer experience improvement frequently leads to a rather disappointing destination. Journey maps are visual ...

A customer experience journey map, or customer experience map, illustrates all of the touchpoints a customer has with a brand as they weave through the marketing funnel across all of the brand’s ...

The Overture Maps Foundation, a project to standardize map data, was founded in December 2022 by Amazon, Meta, Microsoft and TomTom, and is hosted by the Linux Foundation. I talked to Marc Prioleau ...

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Migrating a large website is always daunting. Big traffic is at stake among many moving parts, technical challenges and stakeholder management. Historically, one of the most onerous tasks in a ...